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Yes, you can modify or cancel your booking through the Manage Booking section or by contacting our Reservations team at reservations.phuket@amari.com. Cancellation policies vary depending on the selected rate plan.

We accept Visa, MasterCard, American Express, UnionPay, JCB, as well as WeChat Pay and Alipay. Bank transfers are also accepted via a secure payment link. Please note that guests paying by credit card are required to present the physical card upon arrival and sign the corresponding bill.

Check-in is from 15:00, and check-out is until 12:00. Early check-in and late check-out are subject to availability. Luggage storage is available at the reception.

Dining options include:
• La Gritta – an award-winning Italian restaurant offering authentic cuisine and spectacular views over Patong Bay (Opening Hours: 12:00 – 23:00).
• Rim Talay – an all-day dining restaurant serving international and Asian cuisine by the ocean (Opening Hours: 06:30 – 23:00)
• Samutr Bar – an elegant lounge offering handcrafted cocktails and light bites, with panoramic sea views (Opening Hours: 10:00 – 23:00)
• The Jetty – a unique overwater setting ideal for sunset cocktails and light snacks (Close during rainy season)
• In-room Dining – Available for all rooms. (For menus or special requests, please contact the reception.)

Guests can enjoy a range of facilities, including three Swimming Pools
• Rim Talay and La Gritta Pool located in the Ocean Front Wing
• Club Pakarang Pool available for guests staying in the Club room type
• Coral Lounge available for guests staying in the Ocean Suites
• Voyager Lounge – an inviting lounge and terrace available for all guests
• Breeze Spa – Experience rejuvenating treatments
• FIT Centre – Maintain your fitness routine at our fully equipped gym
• Kids' Club – A vibrant space filled with activities and toys for children,
• Convenient ATM available on-site for guest use.

• A complimentary Shuttle to the Centre of Patong is available (Please contact the Reception for scheduled service)
• For airport transfers or any pre-arrival inquiries, please contact our Reservations team at reservations.phuket@amari.com
• For post-arrival or departure-related inquiries, please contact the Reception.

We are pleased to assist with the following special requests, including:
• Honeymoon Benefits – Romantic room setups available upon request.
• Birthday Celebrations – Custom celebration packages and small arrangements.
• Family Services – Extra beds are available with additional charge
• Baby cots available upon request, subject to availability
For any other special requests, please contact our Reservations team at reservations.phuket@amari.com

• Smoking is permitted in designated areas only.
• Smoking Marijuana is not permitted on hotel grounds.
• Pets are not allowed within the hotel premises.

Yes, there is a loyalty program you can join called ONYX Rewards. It offers exclusive benefits such as:
• Up to 20% off Best Available Online Rates
• The ability to earn points to redeem for free stays
• Discounts on dining, spa treatments, and more
• Complimentary room upgrades (subject to availability)
• Early check-in at 12:00 and late check-out at 14:00 (subject to availability)

You can enroll for free through the ONYX Rewards website at https://e.onyx-rewards.com/ or by downloading the ONYX Rewards app, available for both iOS and Android.