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Amari Atrium Hotel FAQ
What types of rooms are available in the hotel and what are the differences between the room types?
Are your hotel rates per room or per person?
How much money do I have to pay for the supplement to upgrade the room?
Does my room reservation require a guarantee?
How do I cancel my hotel reservation without a charge?
How many people can stay in one room?
Do you offer discounts for a group booking ?
Do you have a pets policy?
Does the internet rate include breakfast?
What are the standard check-in and check-out times at the hotel?
Is it possible to check-in earlier?
Do you provide a service for late check-out?
Why is the guest room key card needed for the elevators?
Do you offer a room rate for short stay (day use)? And for how long?
Do you have twin, triple and quadruple rooms?
What is the cost of putting an extra bed in the room?
Are king size beds available in the rooms?
Do you have rooms with a bathtub?
What television channels are available in the rooms?
Do you have non-smoking rooms?
Is there a safety deposit box available at the hotel?
Is e-mail service available at the hotel?
Is a baby sitting service available?
What special services are available for children?
Are baby cots available for the rooms?
Are high chairs available in the restaurants?
Where is breakfast served and at what times?
How many restaurants do you have and what are they?
Is vegetarian cuisine available in the restaurants?
Is a special menu available for children?
Do you have 24 hour room service?
Do you serve Indian Food?
General Hotel Information
Is there a swimming-pool in the hotel? And, if so, how many pools do you have?
How much parking space is available at the hotel?
Do you have hairdryers in the rooms?
How long does it take to get a taxi/limousine from the airport to the hotel and approximately how much does it cost?
If I take a hotel limousine from the airport, will I be met by a member of Amari Hotels and Resorts' staff?
Do you have any special packages for honeymoons and anniversaries?
Do you have a tour desk where I can book excursions during my stay?
Do you offer special facilities and services for the disabled traveler?
Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
Is a doctor available at the hotel?
Can I get a massage at the hotel?
How far is the nearest hospital from the hotel?
Where is the nearest bank or currency exchange?
What is the currency in Thailand?
At what time do the banks open?
Are there shops at the hotel?
Can baggage be stored at the hotel whilst I travel to another location in Thailand?
Are special services available for the female travelers?
Can I order fresh orchids from the hotel to take home?
What beauty facilities are available at the hotel?
What voltage do you use in Thailand?
What is the VAT refund system in Thailand?
Is it safe to drink tap water in Thailand?
What is the weather like at different times of the year?
What should I wear in Thailand ?
Are there any golf courses near the hotel?
BUSINESS TRAVELERS SECTION
Can I connect my laptop in the room?
Do you have an express check-out service?
What newspapers does the hotel receive and can these be delivered to my room?
Are secretarial and other business services such as translation available?
Are offices available for rent at the hotel?
What is the daily charge for the limousine service?
SHOPPING AND TOURIST FACILITIES
Are there any shopping centers near the hotel? And, if so, where are they?
How far is the hotel from the main shopping area?
How can I get to the main shopping areas?
Is the hotel far from the underground/subway station (MRT)?
Are you close to the Theatres/Entertainment venues?
What are the local tourist attractions?
What is the best way to see the city of Bangkok?
Can we book sightseeing tours directly at the hotel?
Amari Atrium FAQ
What types of rooms are available in the hotel and what are the differences between the room types?
The hotel offers 5 categories of rooms: superior, deluxe, deluxe corners, executive rooms and suites. Superior rooms are spacious and comfortable. The Deluxe rooms are on the 20th and the 21st floors are newly renovated and offer upgraded amenities such as the choice of breakfast venue and tea and coffee making facilities. The deluxe corner rooms offer a work desk and a separate sleeping and living area. Executive rooms are on the 22nd and 23rd floors and have a private reception area on the 23rd floor, complimentary breakfast and early evening drinks and snacks at the lounge.
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Are your hotel rates per room or per person? The rates charged are per room although the cost may differ slightly for single, double and triple occupancy.
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How much money do I have to pay for the supplement to upgrade the room? The supplements for upgrading the room are as follows:
Superior to deluxe room US$24++
Superior to deluxe corner room US$65++
Superior to Executive Floor US$75++
Superior to Executive Suite US$176++
Superior to Deluxe Suite US$266++
Rate are subject to 10%service charge and applicable government taxes.
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Does my room reservation require a guarantee?
All room reservations require a credit card guarantee.
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How do I cancel my hotel reservation without a charge?
To cancel your booking without incurring any charge, please contact the Reservations Department by emailing reservations@atrium.amari.com at least one day prior to your arrival. You will then be given a cancellation number.
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How many people can stay in one room?
Each guest room can accommodate a maximum of three people. Please note that the third bed will be a rollaway bed.
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Do you offer discounts for a group booking ?
For details of the group rates which are available, please contact the hotel’s Sales Department. The e-mail address is sales@atrium.amari.com.
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Do you have a pets policy?
We regret that animals are not allowed to stay in guest rooms.
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Does the internet rate include breakfast?
Breakfast is sometimes included in the internet rate. For details of the rates applicable to a particular period
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What are the standard check-in and check-out times at the hotel?
The standard check-in time is 14:00 and check-out is at 12:00 noon. If you are arriving earlier than the check-in time we will make every effort to ensure that a room is available for you.
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Is it possible to check-in earlier?
It is sometimes possible to check-in earlier, however, this depends on availability and cannot be guaranteed. To be sure of having the room ready upon arrival, you can reserve the room from the night before.
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Do you provide a service for late check-out?
It is possible to have a late check out and the charges are as follows:
12:00 – 15:00 US$ 15.-
15:00 – 18:00 US$ 25.-
18:00 – 21:00 US$ 38.-
after 21:00 overnight room charge
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Why is the guest room key card needed for the elevators?
In the interest of guest security, a valid room key card is required to access any guest floor.
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Do you offer a room rate for short stay (day use)? And for how long?
Yes, maximum of 6 hours between 09:00 am and 18:00 pm.
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Do you have twin, triple and quadruple rooms?
We do have twin and triple rooms. However, no quadruple rooms are available. We do offer connecting rooms that allow direct access between two rooms.
Deluxe rooms: only for single and double usage (Non-smoking)
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What is the cost of putting an extra bed in the room?
The cost of putting an extra bed in the room is US$30, including American breakfast for the additional person.
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Are king size beds available in the rooms?
Yes, they are.
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Do you have rooms with a bathtub?
Yes, we do. All guest rooms have a bathtub.
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What television channels are available in the rooms?
The following TV channels are avilable though they are subject to change. Details are provided in each guestroom:
- : NHK
- : CCTV4
- : ABC ASIA PACIFIC
- : CNBC
- : DW German TV
- : Rai Italian TV
- : TV5 French TV,
- : BBC World News (UK)
- : KBS
- : ETTV
- : ALJAZEERA
- : KUWAIT SP
- : NILE
- : TVe
- : DISNEY CHANNEL
- : RT. RUSSIA TODAY
- : PTP PLANET
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- : TV KOMI
- : CNOPT PLANET ASP (SPORT)
- : MOVIE CHANNEL
- : NEWS
- : STAR SPORTS
- : ESPN
- : Thai TV 3
- : Thai TV 5
- : Thai TV 7
- : Thai TV 9
- : Thai ITV
- : AXN
- : Bloomberg
- : Radio FM. 105.5 MHZ Music
- : Zee Movie
- : Zee News
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Do you have non-smoking rooms?
Yes, we have twelve non-smoking floors.
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Is there a safety deposit box available at the hotel?
There is a safety deposit box in every guest room and it is free-of-charge.
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Is e-mail service available at the hotel?
We provide e-mail service on the Executive floors and in the business center, using a wireless Internet system. Alternatively, you may use the telephone line in the guest room. We also have personal computers available for use in the business centre and internet cafe. Broadband internet access is available in all guest rooms.
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Is a baby sitting service available?
Yes, a baby sitting is available at Baht 250/ hour. *Additional transportation fee at 250 Baht after 10.00 pm for baby sitter.
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What special services are available for children?
We offer the “Little Chef’s Brunch Club” every Sunday at the Cascade Restaurant. There is also an extensive children menu with delicious dishes such as “Uncle Pluto’s favourite hot dog", "Flipper’s brunch", "Cinderella’s magic stars"and "Charlie Brown’s banana split".
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Are baby cots available for the rooms?
Baby cots are available upon request.
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Are high chairs available in the restaurants?
Yes, they are.
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Where is breakfast served and at what times?
In the Cascade Coffee Shop and at the Executive Lounge from 05:00 am to 10:30 am and in Vivaldi Restaurant from 06:00 am to 10:00 am.
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How many restaurants do you have and what are they?
We have 3 restaurants in the hotel and a poolbar:
Vivaldi Italian Restaurant - à la carte dining
Mingles Pub and Restaurant- Tasty local and international specialities and monthly promotions
The Cascade Restaurant- Extensive buffet for breakfast, lunch and dinner and a 24 hours à la carte service
Pool bar - Fine snacks and dishes while you are relaxing
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Is vegetarian cuisine available in the restaurants?
A selection of vegetarian dishes is available in every outlet.
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Is a special menu available for children?
Yes, there is a special menu available for children.
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Do you have 24 hour room service?
Yes, we do.
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Do you serve Indian Food?
The Amari Atrium Hotel is proud to be one of the few hotels in Bangkok to have a resident Indian Chef to cater to the culinary demands of our Indian guests. Whether it is for large group banquets and gala dinners or a nice set dinner for a family, our Indian chef will be delighted to cater to your requirements. Chef is proficient in non-vegetarian, vegetarian and Jain food items. An Indian section is featured daily at our buffet lunch and buffet dinner at the Cascade Restaurant. Also, in our a la carte menu at the Cascade Restaurant, we have a choice of vegetarian and non vegetarian Thalis'
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General Hotel Information
Is there a swimming-pool in the hotel? And, if so, how many pools do you have?
We have one swimming-pool with a children's pool and a jacuzzi.
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How much parking space is available at the hotel?
The parking space can accommodate up to 316 cars.
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Do you have hairdryers in the rooms?
Hairdryers are available in every guest room.
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How long does it take to get a taxi/limousine from the airport to the hotel and approximately how much does it cost?
It takes approximately 25-40 minutes to get from the airport to the hotel by highway depending on the time of day. The cost ranges from 350 baht for a public taxi to 1,391 Baht for a hotel limousine.
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If I take a hotel limousine from the airport, will I be met by a member of Amari Hotels and Resorts' staff?
We have staff on duty at the hotel to meet all our arriving guests and to escort you to the limousine. The representative wears a pink jacket and carries an Amari sign.
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Do you have any special packages for honeymoons and anniversaries?
Special packages are available for guests celebrating a special occasion.
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Do you have a tour desk where I can book excursions during my stay?
The hotel tour desk is located in the lobby and excursions are available to Ayutthaya, Kanchanaburi, River Kwai, Pattaya, Safari World, Crocodile Farm, etc.
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Do you offer special facilities and services for the disabled traveler?
Yes, we have rooms specially designed for disabled travelers. The rooms are available on request at no additional charge and subject to availability. In addition, we can provide a wheelchair upon request.
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Can the hotel reconfirm my ongoing flight and make arrangements for domestic and international flights?
Yes, you can reconfirm your flight at 100 Baht per each ticket at the Guest Relations desk and you can make additional travel arrangements at the tour counter.
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Is a doctor available at the hotel?
We have a doctor on call 24 hours.
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Can I get a massage at the hotel?
Traditional Thai Massage 750 Baht (1 hour)
Oil Massage 950 Baht (1 hour)
Jetlag Package 950 Baht (Steam/sauna bath,30 minutes oil massage and Chinese tea)
Head & Shoulder Massage 500 Baht (30 minutes)
Foot Massage 400 Baht (45 minutes)
Body Scrub 1,800 Baht (1.5 hours)
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How far is the nearest hospital from the hotel?
15 minutes by car – Bumrungrad or Bangkok General Hospital.
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Where is the nearest bank or currency exchange?
You can change money at the cashier at our Front desk. The nearest bank and ATM is the Thai Military bank on the New Petchburi Road at the MSIG building next to the hotel – 5 minutes walking distance.
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What is the currency in Thailand?
The currency in Thailand is Baht. Check the current exchange rate on our home page.
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At what time do the banks open?
The banks in Thailand are open from 9:30 am until 3.30 pm, Monday to Friday only.
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Are there shops at the hotel?
Yes in the Shopping Arcade, you will find a tailor, a Beauty Salon, Postcards.
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Can baggage be stored at the hotel whilst I travel to another location in Thailand?
Yes, you can store your baggage between your stays. This service is free-of-charge.
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Are special services available for the female travelers?
There is no special service available for the female travelers.
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Can I order fresh orchids from the hotel to take home?
Cut orchids can be taken into most countries. Orchids, packed in special carrying boxes for the flight, are available at the price of 429 Baht+++(Large) and 379 Baht+++(Medium)
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What beauty facilities are available at the hotel?
We offer the Beauty Salon providing hair treatments, manicures, pedicures and massages.
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What voltage do you use in Thailand?
The voltage in Thailand is 220V.
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What is the VAT refund system in Thailand?
Tourists are able to claim back the VAT on larger purchases when they exit the country. Most department stores will assist you in getting a refund
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Is it safe to drink tap water in Thailand?
The tap water in Thailand is not potable. Two bottles of complimentary drinking water are provided in all guest rooms.
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What is the weather like at different times of the year?
As a general guideline, the weather in Thailand is warm all year round. However, the weather is generally most pleasant from November to February when there are clear skies and sunshine. The “hot season” is in April and May, when temperatures reach their highest. The “rainy season” is between June and September. It does not rain every day and usually the rain only lasts for an hour or so in the evening.
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What should I wear in Thailand ?
The dress code in Thailand is quite modest and so conservative dress is recommended. Shorts and sleeveless vests cannot be worn to visit a temple.
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Are there any golf courses near the hotel?
There are many golf courses within a 40 minute drive. RCA Golf Driving Range, 10 minute-drive.
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BUSINESS TRAVELERS SECTION
Can I connect my laptop in the room?
Yes, the internet direct line and telephone line are available in all guest rooms. Broadband access in guest rooms is available at 481.50 Baht per day.
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Do you have an express check-out service?
Yes, the hotel has priority check-out service. You leave the credit card details and sign an agreement to allow us to charge your credit card to pay the balance of your bill.
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What newspapers does the hotel receive and can these be delivered to my room?
We have the Bangkok Post, The Nation, International Herald Tribune, Asian Wall Street Journal and the Japanese Yomiuri Newspaper. For guests staying in superior rooms, we deliver one of the mentioned papers to your room upon request without any charges above. For guests staying in our deluxe and executive rooms, we offer a daily free delivery of one newspaper.
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Are secretarial and other business services such as translation available?
We can provide basic secretarial support services. For specialized needs it may be necessary to employ an outside company. Please contact the business center to discuss your exact needs.
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Are offices available for rent at the hotel?
Yes, US$ 15/hour (minimum 1 hour).
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What is the daily charge for the limousine service?
Approximately US$ 160 / 12 hours, in Bangkok only.
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SHOPPING AND TOURIST FACILITIES
Are there any shopping centers near the hotel? And, if so, where are they?
Robinson, The Emporium Shopping Mall, Times Square on Sukhumvit Road are all very close to the hotel.
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How far is the hotel from the main shopping area?
15-minute drive by shuttle bus (provided free of charge) or by taxi.
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How can I get to the main shopping areas?
The hotel provides shuttle buses to Central World Plaza, MBK and to Siam Square throughout the day. You can also go by taxi.
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Is the hotel far from the underground/subway station (MRT)?
No, the nearest skytrain station is Asoke Station. You can take a taxi to Asoke Station for about 40 Baht.
The MRT station, New Petchburi Road, is within easy walking distance of the hotel
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Are you close to the Theatres/Entertainment venues?
Yes, the Royal City Avenue is the nearest place for movie theaters, bowling center, live concerts and music clubs. It is within walking distance or a short taxi ride away.
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What are the local tourist attractions?
Bangkok’s tourist attractions are located throughout the city. Check with Guest Relations about how long it takes to reach each place.
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What is the best way to see the city of Bangkok?
You can either book a tour at the tour desk, or explore the city on your own
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Can we book sightseeing tours directly at the hotel?
Yes, the assistant at the tour desk will book any sightseeing tour for you
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